Guest User

Can someone else make a purchase using my email address?
Purchases can be made as a guest user without logging in. Order tracking information is sent to the email address entered by the guest user. Therefore, if someone else has made a purchase using your email address, you can cancel the order via the Order Details link sent to your email.

What should I do if I did not place this order?
Another guest user may have mistakenly entered your email address while placing an order. If this order does not belong to you, please contact our Call Center.

What does guest user mean?
Buyers can shop on ankibaby.com as guest users without registering or logging in.

Can I request cancellation/return/exchange for an order I placed as a guest user?
After shopping, you can track your order and request cancellation, return, or exchange via the Order Details link sent to the guest user’s email.

How can I track my order status as a guest user?
After purchase, the necessary order tracking information is sent to your email address. You can access detailed information and take actions via the Order Details link in the email.

What actions can I perform via the Order Details link?
Via the Order Details link sent to guest users after shopping, you can:

• Confirm the order

• Cancel the order and request cancellation

• Request returns and exchanges

• Leave product reviews

• Track shipping

• Withdraw cancellation/return/exchange requests

• Request order confirmation postponement

Important Note: Since the above actions can be performed by anyone who has access to the Order Details link, the user is responsible for keeping it secure.

Can I shop on ankibaby.com without registering?
You do not need to register to shop on ankibaby.com. You can track your guest order via the Order Details link sent to your email.